After an accident, Ohioans want to have their vehicles repaired correctly and quickly. When they need Auto Body Repair in Centerville OH, they want to know the shop they choose will do a thorough job at the best possible price. Unfortunately, too many shops have done shoddy work, which leaves consumers leery of making a decision lest they select one of those poorly performing businesses. Follow these suggestions to avoid a regretful choice.
Any business can pay to advertise, but word-of-mouth referrals are the best advertising. It proves the shop has satisfied customers. In some cases, the referral will take a customer to a smaller shop where they can receive more personal service. Check out reviews on websites such as Yelp, Angie’s List, and Google, but pay more attention to lengthy, well-thought-out reviews rather than nasty one-liners. All companies, even the best shops, will have some dissatisfied customers who leave a brief, hateful review.
Customers will want to choose a shop that is convenient to their home or work. However, certain shops will charge higher hourly labor rates if they are located in more expensive areas. Additionally, larger operations with more front office staff will also have higher rates to cover those employees.
Take the vehicle to multiple repair shops for estimates to avoid shops that overcharge. However, keep in mind that some shops will try to win business by using sub-par parts or cutting corners. Evaluate the estimates, but do not assume the lowest price will be the best overall value.
Ask the Right Questions
Asking the right questions will help a consumer know what kind of value that shop will bring to their work. Do they provide a warranty, and if so, for how long? Do they carry adequate insurance to protect your vehicle in case of theft or fire? Do they typically use new, used, or aftermarket parts? What types of certifications do the mechanics hold, and how much experience do they and their supervisors have?
Taking some time to thoroughly evaluate the options will help a consumer avoid a repair at a disreputable shop. In the end, the customer needs to trust their instincts about which shop will provide the best value. For more information about Auto Body Repair in Centerville OH, contact Centerville Service Center.